Manners / Tips

This is an introduction to manners and tips that are good to remember when travelling by train.


Manners on the train

Conversation and use of mobile phones on the train

In Japan, it is not good manners to speak in a loud voice on the train.
Please speak at a level that will not be considered noisy by other customers.

Talking on a mobile phone on a train is also considered to be bad manners.
Please turn off your phone when near priority seating.
In all other areas, please set your phone to silent mode and refrain from taking phone calls.

Usage of seating

Please sit in your seat in such a way that as many customers as possible can be seated.
Priority seating is in place throughout the Odakyu Line, except for the "Romancecar" (reserved seat-only).
Please give priority to those who require a seat, including the elderly, injured and sick people, passengers accompanying children, pregnant women and passengers with pacemakers.


Customers getting on and off the carriage stand near the entrance/exit.
Please move towards the middle of the carriage rather than stopping at the entrance/exit.
Smoking is prohibited on all vehicles on the Odakyu Line.
Please refrain from smoking inside the train.

Platform manners

Please refrain from rushing to board the train.

Rushing to board the train just before departure is highly dangerous, as you may be caught or getting your luggage caught between doors, etc.
Please allow yourself enough time to board the next train without having to rush.

Wait for the train behind the yellow lines.

The train may tilt during operation, which is highly dangerous.
Please remain behind the yellow lines when waiting for the train.


Smoking is prohibited in all areas at every station on the Odakyu Line.
Please refrain from smoking in the station.


Women-only carriages

For our passenger riding safety, we have created women-only cars. Note: In addition to girls and women, these cars may be also used by boys up through elementary school, physically disabled boys and men, and male caregivers.

Women-only cars on the Odakyu Lines
Trains with Women-only cars: 10-car Rapid Express, commuter express and express trains traveling toward Shinjuku with an arrival time between 7:30 and 9:30 on weekdays Train intervals: Odawara → Shinjuku, Fujisawa → Shinjuku, Karakida → Shinjuku Train location: Last car in the Shinjuku direction (car no. 1)

Women-only cars on the Chiyoda Line
Trains with Women-only cars: Rapid Express, commuter express, semi-express and local trains leaving Yoyogi-Uehara Station between 7:10 and 9:30 on weekday mornings Note: Also the first train of the day leaving Yoyogi-Uehara on the Chiyoda Line Train intervals: From the first station bound for Shinjuku → Ayase Station (ending everywhere on the Chiyoda Line at 9:30) Train location: Last car in the Ayase direction (car no. 1)

Note: The women-only restriction may be suspended if an irregularity occurs in the train schedule.

Women-only cars bear the below sticker for easy identification.

  • *Signs differ on other company lines.

Locations of escalators

Please hold the handrail and refrain from walking when using the escalator.

Disabled access

For the safety of our customers on the Odakyu Line, including customers who use wheelchairs, it is possible to go from the ticket gate to the platform without using steps or stairs but by means of elevators, slopes and other methods.

There is also comprehensive user-friendly support for people in wheelchairs or who are with children, including multi-purpose toilets, written communication machines, and guidance blocks.

Rush hour

Trains bound for Shinjuku are incredibly busy in the morning between 07:30-10:30, as are evening trains from Shinjuku bound from Odawara and Katase-Enoshima between 17:00-21:00.
We recommend that customers with suitcases and large items of luggage who are traveling during these time periods avoid using trains, or that reserved-seat trains (Odakyu Limited Express "Romancecar") are used.

Lost and misplaced items

If you have lost or misplaced something in the station or on the train, please visit the lost and found department, or speak to a station official.