odakyu

Odakyu Sightseeing Service Center

Odakyu Sightseeing Service Center

【 Notice 】About changes in business hours of Odakyu Sightseeing Service Center

The Odakyu Sightseeing Service Centers are Japan National Tourism Organization-authorized information centers specifically for foreign visitors (except the South Exit location). When you arrive in Shinjuku from the airport, please pay us a visit. We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Discount Passes to help reduce your travel budget.
There is also an Odakyu Sightseeing Service Center at Odawara Station. Staff are always on hand to provide information in English, Chinese.

Odakyu Sightseeing Service Center Fujisawa City Tourist CenterHakone-Yumoto Tourist Information CenterTogendai Station Information CenterOdakyu Sightseeing Service Center, OdawaraShonan Fujisawa ConciergeKatase-Enoshima Tourist Information CenterOdakyu Sightseeing Service Center, Shinjuku South Odakyu Sightseeing Service Center, Shinjuku West

Odakyu Sightseeing Service Center, Shinjuku West

  • Odakyu Sightseeing Service Center, Shinjuku
  • Odakyu Sightseeing Service Center, Shinjuku

Information

Information

  • EN
  • CN

We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Freepass to help reduce your travel budget.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Discount Passes

    Discount Passes

    Issuance of Discount Passes and coupons including the Hakone Freepass, the Hakone-Kamakura pass, the Fuji Hakone Pass, the Enoshima-Kamakura Freepass and the Tanzawa-Oyama Freepass.

  • Baggage Services

    Baggage Services

    Baggage check services hold your valuable belongings.

  • Hotels and Tours

    Hotels and Tours

    Accommodation arrangements and day tour sales for Hakone.
    Tour product sales for the Odakyu Lines.

  • Currency Exchange

    Currency Exchange

    Provided at the Odakyu Sightseeing Service Center, Shinjuku West

Online Payments
  • Visa
  • MasterCard
  • American Express
  • China UnionPay
  • Alipay
  • WeChat Pay
Hours of operation 08:00–18:00, 365 days a year
Baggage Services: 08:00–19:00
Exchange: 11:00–19:00
Languages

RepresentativesEnglish and Chinese

PamphletsEnglish, Traditional Chinese and Simplified Chinese

Telephone number +81-3-5909-0211
Inquiry Odakyu Sightseeing Service Center Inquiry Form
Others
  • JNTO
  • A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Odakyu Line Shinjuku Station B1, West Underground Exit

Odakyu Line Shinjuku Station B1, West Underground Exit

Odakyu Sightseeing Service Center, Shinjuku South

  • Odakyu Sightseeing Service Center, Shinjuku South

Information

Information

  • EN
  • CN

We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Freepass to help reduce your travel budget.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Baggage Services

    Baggage Services

    Baggage check services hold your valuable belongings.

  • Discount Passes

    Discount Passes

    Issuance of Discount Passes and coupons including the Hakone Freepass, the Hakone Kamakura Pass, the Enoshima-Kamakura Freepass and the Tanzawa-Oyama Freepass.

Online Payments
  • Visa
  • MasterCard
  • American Express
  • China UnionPay
  • Alipay
  • WeChat Pay
Hours of operation 08:00–20:00, 365 days a year
Baggage Services: 08:00–20:00
Languages

RepresentativesEnglish and Chinese

PamphletsEnglish, Traditional Chinese and Simplified Chinese

Others
  • JNTO
  • A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Odakyu Line Shinjuku Station South Exit

Odakyu Line Shinjuku Station South Exit

Odakyu Sightseeing Service Center, Odawara

  • Odakyu Sightseeing Service Center, Odawara
  • Odakyu Sightseeing Service Center, Odawara

Information

Information

  • EN
  • CN

There is also an Odakyu Sightseeing Service Center at Odawara Station. Representatives are always on hand to provide information in English and Chinese.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Baggage Services

    Baggage Services

    Baggage check services hold your valuable belongings.

  • Discount Passes

    Discount Passes

    Issuance of the Hakone Freepass,the Enoshima-Kamakura Freepass,the Fuji Hakone Pass and the Tanzawa-Oyama Freepass.
    Please note that Fuji Hakone Passes for departure from Shinjuku are not available at this location.

  • Currency Exchange

    Currency Exchange

    Provided at the Odakyu Sightseeing Service Center, Odawara

Online Payments
  • Visa
  • MasterCard
  • American Express
  • China UnionPay
  • Alipay
  • WeChat Pay
Hours of operation 08:30–18:00, 365 days a year
Baggage Services: 08:30–18:00
Exchange: 08:30–18:00
Languages

RepresentativesEnglish and Chinese

PamphletsEnglish, Traditional Chinese and Simplified Chinese

Telephone number +81-465-20-2266
Others
  • Visa
  • A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Across from the Odakyu Line ticket vending machines in Odawara Station

Across from the Odakyu Line ticket vending machines in Odawara Station

Odakyu Sightseeing Service Center, Hakone-Yumoto

Information

Information

  • EN

There is also an Odakyu Sightseeing Service Center at Hakone-Yumoto Station. Representatives are always on hand to provide information in English.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Baggage Services

    Baggage Services

    Baggage check services hold your valuable belongings.

  • Discount Passes

    Discount Passes

    Issuance of the Hakone Freepass,the Enoshima-Kamakura Freepass and the Tanzawa-Oyama Freepass.

  • Currency Exchange

    Currency Exchange

    Provided at the Odakyu Sightseeing Service Center, Hakone-Yumoto

Online Payments
  • Visa
  • MasterCard
  • American Express
  • China UnionPay
  • Alipay
  • WeChat Pay
Hours of operation 09:00–20:00, Weekdays/08:00–20:00, Weekends and holidays
Baggage Services: 08:00–17:30
Languages

RepresentativesEnglish

PamphletsEnglish, Traditional Chinese and Simplified Chinese

Telephone number +81-460-85-5527

Location

On the right after exiting the ticket gate of Hakone-Yumoto Station on the Hakone Tozan Line

Other Sightseeing Information Centers

Hakone-Yumoto Tourist Information Center

At least one English-speaking representative is on duty at all times. On weekends, Chinese- and Korean-speaking representatives are also available. This center provides detailed information on sightseeing in Hakone.

  • Hakone-Yumoto Tourist Information Center
Location

After exiting Hakone-Yumoto Station, use the pedestrian overpass to cross the road. The center is in the building directly in front of you.

Hours of operation

09:00–17:45

Address

706-35 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0311

Telephone number +81-460-85-8911

Togendai Station Information Center

Togendai Station is a point for connecting to the Hakone Ropeway, the Hakone Sightseeing Cruise and other Hakone attractions.

  • Togendai Station Information Center
Address

164 Moto-Hakone, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0500

Languages spoken

English

Hours of operation

March to November: 9:00 to 17:00
December to February: 9:00 to 16:15

Telephone number +81-460-84-8439

Shonan Fujisawa Concierge

A tourist information center on the second floor concourse outside the JR Fujisawa Station South Exit. One of the main services provided is offering a variety of sightseeing information as tourism suggestions by representatives proficient in foreign languages. We sell also handpicked local specialties from along the Fujisawa-Enoden line as well as Enoden goods. We also provide baggage storage services.

  • Shonan Fujisawa Concierge
Location

Fujisawa Station South Gate Concourse 2F
1-minute walk from JR or Odakyu Line Fujisawa Station
2-minute walk from Enoden Fujisawa Station

Hours of operation

Tourist information: 09:00–17:00
Product sales: 10:00–19:00

Address

1-1 Minamifujisawa, Fujisawa-shi, Kanagawa 251-0052

Telephone number +81-466-50-0001

Fujisawa City Tourist Center

Tourist information center approx. 1-minute walk from Odakyu Line Katase Enoshima Station. Wi-Fi is available.

  • Fujisawa City Tourist Center
Location

1-minute walk from Odakyu Line Katase-Enoshima Station
7-minute walk from Enoden Enoshima Station

Address

2-20-13 Katasekaigan, Fujisawa-shi, Kanagawa 251-0035

Hours of operation

08:30–17:00

Telephone number +81-0466-22-4141

Katase-Enoshima Tourist Information Center

  • Katase-Enoshima Tourist Information Center
Location

1-minute walk from Katse-Enoshima Station on the Odakyu Line.
5-minute walk from Enoshima Station on Enoden.
6-minute walk from Shonan-Enoshima Station on the Shonan Monorail
Note: parking is not available.

Hours of operation

08:30–17:00

Address

1-14-8 Katasekaigan, Fujisawa-shi, Kanagawa 251-0035

Telephone number +81-466-24-4141