Odakyu Sightseeing Service Center

The Odakyu Sightseeing Service Centers are Japan National Tourism Organization-authorized information centers specifically for foreign visitors (except the South Exit location). When you arrive in Shinjuku from the airport, please pay us a visit. We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Discount Passes to help reduce your travel budget.
There is also an Odakyu Sightseeing Service Center at Odawara Station. Staff are always on hand to provide information in English, Chinese.

You can also purchase Discount Passes and Limited Express Tickets online!

Odakyu Sightseeing Service Center, Shinjuku West

Information

We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Freepass to help reduce your travel budget.

Items available at the Odakyu Sightseeing Service Center, Shinjuku West Exit

Limited Express Romancecar

Issuance of Odakyu Limited Express Romancecar tickets.
Discount Passes

Issuance of Discount Passes and coupons including the Hakone Freepass, the Hakone-Kamakura pass, the Fuji Hakone Pass, the Enoshima-Kamakura Freepass and the Tanzawa-Oyama Freepass.
Baggage Services

Baggage check services hold your valuable belongings.
Hotels and Tours

Accommodation arrangements and day tour sales for Hakone.
Tour product sales for the Odakyu Lines.
Currency Exchange

Provided at the Odakyu Sightseeing Service Center, Shinjuku West

Online Payments
Hours of operation	08:00–16:00, 365 days a year Baggage Services: 08:00–16:00 (Baggage pickup is available until 19:00) Exchange: 08:00–19:00 Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours.
Languages	RepresentativesEnglish and Chinese PamphletsEnglish, Traditional Chinese and Simplified Chinese
Telephone number	+81-3-5909-0211
Inquiry	Odakyu Sightseeing Service Center Inquiry Form
Others	A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Odakyu Line Shinjuku Station B1, West Underground Exit

*Please note that the location of facilities such as stairs and escalators has been changed due to current major construction at Shinjuku station.

Odakyu Sightseeing Service Center, Shinjuku South

Information

Limited Express Romancecar

Issuance of Odakyu Limited Express Romancecar tickets.
Baggage Services

Baggage check services hold your valuable belongings.
Discount Passes

Issuance of Discount Passes and coupons including the Hakone Freepass, the Hakone Kamakura Pass, the Enoshima-Kamakura Freepass and the Tanzawa-Oyama Freepass.

Online Payments
Hours of operation	08:00–19:00, 365 days a year Baggage Services: 08:00–18:30 (Baggage pickup is available until 19:00) Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours.
Languages	RepresentativesEnglish PamphletsEnglish, Traditional Chinese and Simplified Chinese
Others	A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Odakyu Line Shinjuku Station South Exit

Odakyu Sightseeing Service Center, Odawara

Information

There is also an Odakyu Sightseeing Service Center at Odawara Station. Representatives are always on hand to provide information in English and Chinese.

Limited Express Romancecar

Issuance of Odakyu Limited Express Romancecar tickets.
Baggage Services

Baggage check services hold your valuable belongings.
Discount Passes

Issuance of the Hakone Freepass,the Enoshima-Kamakura Freepass,the Fuji Hakone Pass and the Tanzawa-Oyama Freepass.
Please note that Fuji Hakone Passes for departure from Shinjuku are not available at this location.
Currency Exchange

Provided at the Odakyu Sightseeing Service Center, Odawara

Online Payments
Hours of operation	08:30–16:30, 365 days a year Baggage Services: 08:30–16:00 (Baggage pickup is available until 16:30) Exchange: 08:30–16:30 Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours.
Languages	RepresentativesEnglish and Chinese PamphletsEnglish, Traditional Chinese and Simplified Chinese
Telephone number	+81-465-20-2266
Others	A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Across from the Odakyu Line ticket vending machines in Odawara Station

Odakyu Sightseeing Service Center, Hakone-Yumoto

Information

There is also an Odakyu Sightseeing Service Center at Hakone-Yumoto Station. Representatives are always on hand to provide information in English.

Limited Express Romancecar

Issuance of Odakyu Limited Express Romancecar tickets.
Baggage Services

Baggage check services hold your valuable belongings.
Discount Passes

Issuance of the Hakone Freepass,the Enoshima-Kamakura Freepass and the Tanzawa-Oyama Freepass.
Currency Exchange

Provided at the Odakyu Sightseeing Service Center, Hakone-Yumoto

Online Payments
Hours of operation	09:00–19:00, Weekdays/08:00–19:00, Weekends and holidays Baggage Services: 09:00–17:30 (Baggage pickup is available until 18:00) Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours.
Languages	RepresentativesEnglish PamphletsEnglish, Traditional Chinese and Simplified Chinese
Telephone number	+81-460-85-5527

Location

On the right after exiting the ticket gate of Hakone-Yumoto Station on the Hakone Tozan Line

Other Sightseeing Information Centers

Hakone-Yumoto Tourist Information Center

At least one English-speaking representative is on duty at all times. On weekends, Chinese- and Korean-speaking representatives are also available. This center provides detailed information on sightseeing in Hakone.

Location	After exiting Hakone-Yumoto Station, use the pedestrian overpass to cross the road. The center is in the building directly in front of you.
Hours of operation	09:00–17:45
Address	706-35 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0311
Telephone number	+81-460-85-8911

Togendai Station Information Center

Togendai Station is a point for connecting to the Hakone Ropeway, the Hakone Sightseeing Cruise and other Hakone attractions.

Address	164 Moto-Hakone, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0500
Languages spoken	English
Hours of operation	March to November: 9:00 to 17:00 December to February: 9:00 to 16:15
Telephone number	+81-460-84-8439

Fujisawa City Tourist Center

Tourist information center approx. 1-minute walk from Odakyu Line Katase Enoshima Station. Wi-Fi is available.

Location	1-minute walk from Odakyu Line Katase-Enoshima Station 7-minute walk from Enoden Enoshima Station
Address	2-20-13 Katasekaigan, Fujisawa-shi, Kanagawa 251-0035
Hours of operation	08:30–17:00
Telephone number	+81-0466-22-4141

Katase-Enoshima Tourist Information Center

Location	1-minute walk from Katse-Enoshima Station on the Odakyu Line. 5-minute walk from Enoshima Station on Enoden. 6-minute walk from Shonan-Enoshima Station on the Shonan Monorail Note: parking is not available.
Hours of operation	08:30–17:00
Address	1-14-8 Katasekaigan, Fujisawa-shi, Kanagawa 251-0035
Telephone number	+81-466-24-4141