odakyu

Odakyu Sightseeing Service Center

Odakyu Sightseeing Service Center

The Odakyu Sightseeing Service Centers are Japan National Tourism Organization-authorized information centers specifically for foreign visitors (except the South Exit location). When you arrive in Shinjuku from the airport, please pay us a visit. We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Discount Passes to help reduce your travel budget.
There is also an Odakyu Sightseeing Service Center at Odawara Station. Staff are always on hand to provide information in English, Chinese. Depending on the day, we also have staff who speak Thai, so please contact us.

Odakyu Sightseeing Service Center Fujisawa City Tourist CenterHakone-Yumoto Tourist Information CenterTogendai Station Information CenterOdakyu Sightseeing Service Center, OdawaraShonan Fujisawa ConciergeKatase-Enoshima Tourist Information CenterOdakyu Sightseeing Service Center, Shinjuku South Odakyu Sightseeing Service Center, Shinjuku West

Odakyu Sightseeing Service Center, Shinjuku West

  • Odakyu Sightseeing Service Center, Shinjuku
  • Odakyu Sightseeing Service Center, Shinjuku

Information

Information

  • EN
  • CN

We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Freepass to help reduce your travel budget.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Discount Passes

    Discount Passes

    Issuance of Discount Passes and coupons including the Hakone Freepass, the Hakone-Kamakura pass, the Fuji Hakone Pass, the Enoshima-Kamakura Freepass, the Enoshima 1-Day Passport, the Tanzawa-Oyama Freepass and the Ito Freepass.

  • Baggage Services

    Baggage Services

    Located right next to stations, baggage check services hold your valuable belongings.

  • Hotels and Tours

    Hotels and Tours

    Accommodation arrangements and day tour sales for Hakone.
    Tour product sales for the Odakyu Lines.

  • Currency Exchange

    Currency Exchange

    Provided at the Odakyu Sightseeing Service Center, Shinjuku West

Accepted credit cards
  • Visa
  • MasterCard
  • American Express
  • China UnionPay
Hours of operation 08:00–18:00, 365 days a year
Baggage Services: 08:00–21:00
Exchange: 08:00–20:00
Languages spoken

RepresentativesEnglish and Chinese speaking representatives are on staff at all times. Thai-, Russian- and Hindi-speaking representatives are also available. Please contact us for more information.

PamphletsEnglish, Traditional Chinese, Simplified Chinese, Korean, Thai (Spanish, French: Hakone Freepass only)

Telephone number +81-3-5321-7887
Fax number

+81-3-5321-7886

E-mail welcome@odakyu-dentetsu.co.jp
Licensed agent No.
  • JNTO
  • 2-2053
    A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

1st floor (Ground Floor), Odakyu Line Shinjuku Station West Exit

Location 1st floor (Ground Floor), Odakyu Line Shinjuku Station West Exit

Odakyu Sightseeing Service Center, Shinjuku South

  • Odakyu Sightseeing Service Center, Shinjuku South

Information

Information

  • EN
  • CN

We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Freepass to help reduce your travel budget.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Discount Passes

    Discount Passes

    Issuance of Discount Passes and coupons including the Hakone Freepass, the Hakone Kamakura Pass, the Enoshima-Kamakura Freepass, the Enoshima 1-Day Passport, the Tanzawa-Oyama Freepass and the Ito-kanko Freepass.

Accepted credit cards
  • Visa
  • MasterCard
  • American Express
Hours of operation 08:00–18:00, 365 days a year
Languages spoken

RepresentativesEnglish-, Chinese-speaking representatives are on staff at all times.

PamphletsEnglish, Traditional Chinese, Simplified Chinese, Korean, Thai (Spanish, French: Hakone Freepass only)

Location Odakyu Line Shinjuku Station South Exit

Odakyu Sightseeing Service Center, Odawara

  • Odakyu Sightseeing Service Center, Odawara
  • Odakyu Sightseeing Service Center, Odawara

Information

Information

  • EN
  • CN

There is also an Odakyu Sightseeing Service Center at Odawara Station. Representatives are always on hand to provide information in English and Chinese. On some days, Thai-speaking representatives are also available. Please contact us for more information.

  • Limited Express Romancecar

    Limited Express Romancecar

    Issuance of Odakyu Limited Express Romancecar tickets.

  • Discount Passes

    Discount Passes

    Issuance of the Hakone Freepass,the Enoshima-Kamakura Freepass,the Fuji Hakone Pass,the Enoshima 1-Day Passport, and the Tanzawa-Oyama Freepass.
    Please note that Fuji Hakone Passes for departure from Shinjuku are not available at this location.

Accepted credit cards
  • Visa
  • MasterCard
  • American Express
  • China UnionPay
Hours of operation 08:30–18:00, 365 days a year
Languages spoken

RepresentativesEnglish-speaking representatives are on staff.

PamphletsEnglish, Traditional Chinese, Simplified Chinese, Korean, Thai, Spanish and French pamphlets are available only for the Hakone Freepass

Telephone number +81-465-24-4101
Fax number

+81-465-24-4101

Licensed agent No.
  • Visa
  • A foreign tourist information center accredited by the Japan National Tourism Organization (JNTO)

Location

Next to the Odakyu Line counter in Odawara Station

Location Next to the Odakyu Line counter in Odawara Station

Other Sightseeing Information Centers

Hakone-Yumoto Tourist Information Center

At least one English-speaking representative is on duty at all times. On weekends, Chinese- and Korean-speaking representatives are also available. This center provides detailed information on sightseeing in Hakone.

  • Hakone-Yumoto Tourist Information Center
Location

After exiting Hakone-Yumoto Station, use the pedestrian overpass to cross the road. The center is in the building directly in front of you.

Hours of operation

09:00–17:45

Address

706-35 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0311

Telephone number +81-460-85-8911

Togendai Station Information Center

Togendai Station is a point for connecting to the Hakone Ropeway, the Hakone Sightseeing Cruise and other Hakone attractions.

  • Togendai Station Information Center
Address

164 Moto-Hakone, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0500

Languages spoken

English

Hours of operation

March to November: 9:00 to 17:00
December to February: 9:00 to 16:15

Telephone number +81-460-84-8439

Shonan Fujisawa Concierge

A tourist information center on the second floor concourse outside the JR Fujisawa Station South Exit. One of the main services provided is offering a variety of sightseeing information as tourism suggestions by representatives proficient in foreign languages. We sell also handpicked local specialties from along the Fujisawa-Enoden line as well as Enoden goods. We also provide baggage storage services.

  • Shonan Fujisawa Concierge
Location

Fujisawa Station South Gate Concourse 2F
1-minute walk from JR or Odakyu Line Fujisawa Station
2-minute walk from Enoden Fujisawa Station

Hours of operation

Tourist information: 09:00–17:00
Product sales: 10:00–19:00

Address

1-1 Minamifujisawa, Fujisawa-shi, Kanagawa 251-0052

Telephone number +81-466-50-0001

Fujisawa City Tourist Center

Tourist information center approx. 1-minute walk from Odakyu Line Katase Enoshima Station. Wi-Fi is available.

  • Fujisawa City Tourist Center
Location

1-minute walk from Odakyu Line Katase-Enoshima Station
7-minute walk from Enoden Enoshima Station

Address

2-20-13 Katasekaigan, Fujisawa-shi, Kanagawa 251-0035

Hours of operation

08:30–17:00

Telephone number +81-0466-22-4141

Katase-Enoshima Tourist Information Center

  • Katase-Enoshima Tourist Information Center
Location

1-minute walk from Katse-Enoshima Station on the Odakyu Line.
5-minute walk from Enoshima Station on Enoden.
6-minute walk from Shonan-Enoshima Station on the Shonan Monorail
Note: parking is not available.

Hours of operation

08:30–17:00

Address

1-14-8 Katasekaigan, Fujisawa-shi, Kanagawa 251-0035

Telephone number +81-466-24-4141