romancecar - 小田急电铁

Step by Step

Find a Seat

STEP 01

With your browser open to the e-Romancecar website, click "Seat availability / Book / Purchase."
STEP 02

Set your search criteria (such as the date/time and number of seats) and click "Check seat availability."
*If the specified point of arrival or point of departure is a station on the Gotemba Line, then only the vacant seat inquiry function may be used.
STEP 03

The available trains and seats matching your search criteria are displayed.
1. Train name (type)1
2. Seat availability2
  ○: Seats available
  △: Only a few seats remaining
  ×: Fully booked
  (front panorama) (○○seats): Number of seats remaining

1. Train name (type)

GSE: (70000 series)
Carriages with observation deck seats.
(MSE): MSE (60000 series)
(EXE): EXEα (30000 series)
(EXE): EXE (30000 series)

2. Seat availability

standard seat
(front panorama)
(rear panorama)

Find a Seat

STEP 01

With your browser open to the e-Romancecar website, tap "Select a Seat, Book and Purchase"
STEP 02

Set your search criteria (such as the date/time and number of seats) and tap "Check seat availability."
*If the specified point of arrival or point of departure is a station on the Gotemba Line, then only the vacant seat inquiry function may be used.
STEP 03

The available trains and seats matching your search criteria are displayed. If you see a desired seat, tap "Next" further below to purchase it.

Purchase

STEP 01

After you have found a seat, select the train name.
STEP 02

Select your desired seat type, car number, window or aisle seat preference and whether to purchase or reserve the seat.

Next, check "Agree" after reading the Terms of Use if you agree with the content. By checking "Agree", you are regarded as having agreed to the content of the Terms of Use.

*If you require an observation deck seat, please select “Purchase.” The “booking only” option is not available for observation deck seats.
To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and click "Next." A seating map will appear. Please note that some seats are excluded.

To change the car number being displayed, simply specify the desired number. Most seats can be selected this way up to 3 minutes before departure.

For unpaid reservations, seats can be selected up to 45 minutes in advance.
STEP 03

To purchase your seat, enter your telephone number and email address, your credit card information, and the name on the credit card (Latin alphabet only), click “Purchase.”

Security code:
STEP 04

Confirmation of purchase will be displayed.

Print out this page and take it and the credit card used to make your purchase when boarding the train.

If using a smartphone, show proof of purchase from the "Confirmation of reservation" webpage.

Purchase

STEP 01

After you have found a seat, select the train name.
STEP 02

Select your desired seat type, car number, window or aisle seat preference and whether to purchase or reserve the seat.

Next, check "Agree" after reading the Terms of Use if you agree with the content. By checking "Agree", you are regarded as having agreed to the content of the Terms of Use.

*If you require an observation deck seat, please select “Purchase.” The “booking only” option is not available for observation deck seats.
To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and tap "Next." A seating map will appear. Please note that some seats are excluded.

To change the car number being displayed, simply specify the desired number. Most seats can be selected this way up to 3 minutes before departure.

For unpaid reservations, seats can be selected up to 45 minutes in advance.
STEP 03

To purchase your seat, enter your telephone number and email address, your credit card information, and the name of the credit card (Latin alphabet only), tap “Purchase.”

Security code:
STEP 04

Confirmation of purchase will be displayed.

Print out this page and take it and the credit card used to make your purchase when boarding the train.

If using a smartphone, show proof of purchase from the "Confirmation of reservation" webpage.

Refunds and Changes

STEP 01

With the website open, enter the telephone number and e-mail address used when placing your reservation, and select "Confirm booking."

(The telephone number and e-mail address used at the time of booking are needed for authentication.)
STEP 02

A list of your reservations will be displayed. From the link below the purchase details, select "Refund" or "Change."
STEP 03

Making a change to a booking

Enter search conditions (date/time of travel, train section, number of seats) and select "Find a seat." From this point on, the operation is the same as when you first booked the seat.
Seats can also be selected from the seating map if you change your train.

To specify a seat:

To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and click "Next." A seating map will appear. Please note that some seats are excluded.

To change the car number being displayed, simply specify the desired number.

Most seats can be selected this way up to 3 minutes before departure.

For unpaid reservations, seats can be selected up to 45 minutes in advance.
Refunds

Your booked seats will be displayed. Check the box next to the seat for which you would like a refund, and then click "Next." On the following page, select "Refund" to complete the refund process.

Notes: A handling charge applies to refunds.
When changing seats, check all the seats that are to be changed.

Change and Refunds Limited Express Ticket

Refunds and Changes

STEP 01

With the website open, enter the telephone number and e-mail address used when placing your reservation, and select "Confirm booking."
STEP 02

A list of your reservations will be displayed. From the link below the purchase details, select "Refund" or "Change."
STEP 03

Making a change to a booking

Enter search conditions (date/time of travel, train section, number of seats) and select "Find a seat." From this point on, the operation is the same as when you first booked the seat.
Seats can also be selected from the seating map if you change your train.

To specify a seat:

To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and tap "Next." A seating map will appear. Please note that some seats are excluded.
Refunds

Your booked seats will be displayed. Check the box next to the seat fo which you would like a refund, and then tap "Next." On the following page, select "Refund" to complete the refund process.

Notes: A handling charge applies to refunds.
When changing seats, check all the seats that are to be changed.

Change and Refunds Limited Express Ticket

选择您想乘坐的“浪漫”特快，并购买特快车票，查询空位状况并预约座位。
具体步骤
使用信用卡结算购票金额。
打印特快车票的确认页面，或者确保您有在线的移动设备以便乘车时能确认您所购特快座位的信息。
在车站售票柜台或者自动售票机购买普通车票或者折扣周游券。
乘车时请出示普通车票，以及特快车票确认页面的打印件或通过在线移动设备出示所购特快车票的座位信息。

您可以网上查询空位状况。


在线确认/注册
支付方式	信用卡
购买日期	可预订出行前一个月内的特快车票。
乘车时请出示特快车票	可以确认电子特快车票信息的手机设备等或电子特快车票信息的打印件＋付款时使用的信用卡
预约变更	出发前允许改签一次车次。
取消	每个座位的取消手续费为100日元。
所需车票	乘坐“浪漫”特快需同时购买普通车票和特快车票。

注意事项

本网站每天凌晨2点至4点（日本标准时间）闭站，此外23点50分至次日0点05分之间的15分钟，不能使用信用卡。

富士山特急仅提供新宿～松田之间。（御殿场线发车/抵达区间仅能查询空位）。

预约必须包含小田急站点，不能只搭乘东京Metro地铁线。
预约必须包含小田急站点，不能只预约购买箱根登山线小田原~箱根汤本的车票。

e-Romancecar使用规约

具体步骤

小田急电铁株式会社的个人信息处理

小田急电铁为使客户和交易方放心使用我公司的服务，在小田急电铁网站上公布了个人信息处理规定，并遵照本规定开展工作。
此外，本网站之外的小田急电铁和小田急集团网站上所公布的个人信息处理，请确认各个网站的隐私政策等内容。

向使用本网站的客户询问的信息

小田急电铁网站会收集使用“换乘/票价检索”和“小田急"浪漫"特快查询空位”等内容的客户个人信息，并通过我公司“e-Romancecar”进行在线预订和购买。在小田急电铁网站上收集的个人信息及其使用目的如下。

换乘/票价检索

“换乘/票价检索”将自动计算客户想了解的小田急线、箱根登山线和东京地铁千代田线的出发站前往到达站的换乘列车以及到达沿线的公共设施和公交车站所需的时间和票价，并根据检索条件显示换乘途径。使用简易输入将通过客户终端机的GPS功能显示附近的车站。我公司的“换乘/票价检索”采用的是Navitime Japan Co., Ltd.提供的服务。

收集的信息：出发站、到达站、检索类别、日期和时间、详细条件、简易输入
使用目的：显示检索过的换乘列车，时间和票价。显示历史记录信息。显示附近的车站。

小田急"浪漫"特快查询空位/预订/购买

“小田急"浪漫"特快查询空位/预订”可以查询客户想要知道的小田急"浪漫"特快的出发站到到达站的空位情况，并在检索结果中进行预订。我公司使用“e-Romancecar”进行在线预订和购买。

收集的信息：出发站、到达站、乘车日期，出发/到达时间，成人/儿童人数
使用目的：显示带有检索的日期和时间、出发/到达时间、空位状况、前后班次列车、预订/购买按钮。

小田急旅游服务中心（意见/要求）小田急旅游服务中心（意见/要求调查表）可能会根据您提供的意见/要求的内容与您联系。并将对我公司的意见和要求作为统计数据，用于今后的业务参考。

收集的信息：姓名、注音、邮政编码、地址、电子邮箱、电话号码、性别、年龄、意见/要求（2000字以内）
使用目的：通过电子邮件及电话/邮件进行联系答复。将您的意见和统计数据用作今后的事业参考。

活动、促销活动事务局等

小田急电铁的活动和促销活动事务局将对客户参加登录以及所登录的信息进行确认、联系、咨询和回答（通过电子邮件、电话、邮寄、传真等方式）。

收集的信息：姓名、注音、邮政编码、地址、电子邮箱地址、电话号码、传真号码、性别、年龄、最近的车站以及其他问题的回答
使用目的：对参加活动、促销活动、抽奖和研讨会的登录以及所登录的相关信息，进行确认、联系、咨询和回答（通过电子邮件、电话、邮寄、传真等方式）。

关于cookie等自动收集客户无法识别的信息

小田急电铁网站运用localStorage（本地存储）对使用换乘/票价检索服务，并运用cookie功能来对客户查阅的页面进行访问分析和广告效果评估。本地存储和cookie是一种机制，当客户使用网页时，将浏览器和服务器之间发送和接收的标识符作为文本文档的形式保存在客户的智能手机、计算机或平板电脑上。在小田急电铁网站上使用cookie的目的以及拒绝使用的方法如下。

换乘/票价检索所使用的本地存储

小田急电铁网站的客户换乘/票价检索操作采用NAVITIME日本株式会社的检索技术，并运用本地存储。
它用于保存检索条件和结果，而不保存其他数据。如不希望使用本地存储，则可以选择退出（拒绝使用）。但如果选择退出，则将无法使用换乘/票价检索。

退出换乘/票价检索

SNS共享按钮的Cookie

小田急电铁网站采用Cookie在促销活动网站上设置Twitter和Facebook分享按钮，通过掌握共享按钮的客户使用趋势来作为改进服务的参考。如果您不希望使用Twitter / Facebook Cookie，则可以选择退出（拒绝使用）。选择退出后该促销活动的共享按钮功能可能不起作用。

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访问解析Cookie

小田急电铁网站使用Google Analytics、Google Tag Manager和AudienceOne。从Google Analytics（分析）、Google Tag Manager和AudienceOne发行的第三方Cookie中收集客户对网站的访问状态和浏览时间等访问信息。还收集IP（网络协议）地址、浏览器类型、ISP（网络服务提供商）、参照/结束页面、操作系统、日期/时间戳以及点击流数据等特定信息。此类信息可从站点管理和客户行为趋势的角度作为服务改进的参考。考虑到隐私、不将客户行为信息用于特定的个人识别。Cookie信息由Google隐私权政策进行处理。
如果您不希望使用访问分析，则可以选择退出（拒绝使用）。可以在Google的选择退出链接中使用加载项来阻止Google Analytics JavaScript（ga.js，analytics.js，dc.js）和Google跟踪代码管理器向您发送有关网站操作的信息。另外，请进入下面的退出页面进行设置，以防止将数据发送到AudienceOne。

退出Google Analytics Google Tag Manager
退出AudienceOne

个性化广告Cookie

小田急电铁网站采用客户对网站的访问分析数据来显示客户感兴趣的广告，和Yahoo! JAPAN、Google DoubleClick Ad Exchange、Facebook、Instagram、LINE、MarketOne、Cloudflare等广告发行公司进行信息共享。此外，每个广告发布商为了显示个性化广告，都会发布第三方Cookie来收集客户信息。
个性化广告又称为重新定位和再营销，是通过客户浏览内容的行为来预测客户的兴趣，并在客户使用外部网站时显示的广告。客户浏览小田急电铁网站后，将根据客户的浏览信息在相关搜索结果中显示广告，或者在外部站点上显示小田急电铁的广告。

关于使用Google广告

如果您希望停止客户重新定位和再营销等个性化广告时，则可从下列链接中选择退出（拒绝使用）第三方广告公司或广告网络的个性化广告显示。这样，客户在其他网站的行动履历（页面浏览等）将不会反映在外部广告中。但选择退出之后广告投放本身并不会停止。

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