romancecar - 小田急電鐵

Step by Step

Find a Seat

STEP 01

With your browser open to the e-Romancecar website, click "Seat availability / Book / Purchase."
STEP 02

Set your search criteria (such as the date/time and number of seats) and click "Check seat availability."
*If the specified point of arrival or point of departure is a station on the Gotemba Line, then only the vacant seat inquiry function may be used.
STEP 03

The available trains and seats matching your search criteria are displayed.
1. Train name (type)1
2. Seat availability2
  ○: Seats available
  △: Only a few seats remaining
  ×: Fully booked
  (front panorama) (○○seats): Number of seats remaining

1. Train name (type)

GSE: (70000 series)
Carriages with observation deck seats.
(MSE): MSE (60000 series)
(EXE): EXEα (30000 series)
(EXE): EXE (30000 series)

2. Seat availability

standard seat
(front panorama)
(rear panorama)

Find a Seat

STEP 01

With your browser open to the e-Romancecar website, tap "Select a Seat, Book and Purchase"
STEP 02

Set your search criteria (such as the date/time and number of seats) and tap "Check seat availability."
*If the specified point of arrival or point of departure is a station on the Gotemba Line, then only the vacant seat inquiry function may be used.
STEP 03

The available trains and seats matching your search criteria are displayed. If you see a desired seat, tap "Next" further below to purchase it.

Purchase

STEP 01

After you have found a seat, select the train name.
STEP 02

Select your desired seat type, car number, window or aisle seat preference and whether to purchase or reserve the seat.

Next, check "Agree" after reading the Terms of Use if you agree with the content. By checking "Agree", you are regarded as having agreed to the content of the Terms of Use.

*If you require an observation deck seat, please select “Purchase.” The “booking only” option is not available for observation deck seats.
To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and click "Next." A seating map will appear. Please note that some seats are excluded.

To change the car number being displayed, simply specify the desired number. Most seats can be selected this way up to 3 minutes before departure.

For unpaid reservations, seats can be selected up to 45 minutes in advance.
STEP 03

To purchase your seat, enter your telephone number and email address, your credit card information, and the name on the credit card (Latin alphabet only), click “Purchase.”

Security code:
STEP 04

Confirmation of purchase will be displayed.

Print out this page and take it and the credit card used to make your purchase when boarding the train.

If using a smartphone, show proof of purchase from the "Confirmation of reservation" webpage.

Purchase

STEP 01

After you have found a seat, select the train name.
STEP 02

Select your desired seat type, car number, window or aisle seat preference and whether to purchase or reserve the seat.

Next, check "Agree" after reading the Terms of Use if you agree with the content. By checking "Agree", you are regarded as having agreed to the content of the Terms of Use.

*If you require an observation deck seat, please select “Purchase.” The “booking only” option is not available for observation deck seats.
To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and tap "Next." A seating map will appear. Please note that some seats are excluded.

To change the car number being displayed, simply specify the desired number. Most seats can be selected this way up to 3 minutes before departure.

For unpaid reservations, seats can be selected up to 45 minutes in advance.
STEP 03

To purchase your seat, enter your telephone number and email address, your credit card information, and the name of the credit card (Latin alphabet only), tap “Purchase.”

Security code:
STEP 04

Confirmation of purchase will be displayed.

Print out this page and take it and the credit card used to make your purchase when boarding the train.

If using a smartphone, show proof of purchase from the "Confirmation of reservation" webpage.

Refunds and Changes

STEP 01

With the website open, enter the telephone number and e-mail address used when placing your reservation, and select "Confirm booking."

(The telephone number and e-mail address used at the time of booking are needed for authentication.)
STEP 02

A list of your reservations will be displayed. From the link below the purchase details, select "Refund" or "Change."
STEP 03

Making a change to a booking

Enter search conditions (date/time of travel, train section, number of seats) and select "Find a seat." From this point on, the operation is the same as when you first booked the seat.
Seats can also be selected from the seating map if you change your train.

To specify a seat:

To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and click "Next." A seating map will appear. Please note that some seats are excluded.

To change the car number being displayed, simply specify the desired number.

Most seats can be selected this way up to 3 minutes before departure.

For unpaid reservations, seats can be selected up to 45 minutes in advance.
Refunds

Your booked seats will be displayed. Check the box next to the seat for which you would like a refund, and then click "Next." On the following page, select "Refund" to complete the refund process.

Notes: A handling charge applies to refunds.
When changing seats, check all the seats that are to be changed.

Change and Refunds Limited Express Ticket

Refunds and Changes

STEP 01

With the website open, enter the telephone number and e-mail address used when placing your reservation, and select "Confirm booking."
STEP 02

A list of your reservations will be displayed. From the link below the purchase details, select "Refund" or "Change."
STEP 03

Making a change to a booking

Enter search conditions (date/time of travel, train section, number of seats) and select "Find a seat." From this point on, the operation is the same as when you first booked the seat.
Seats can also be selected from the seating map if you change your train.

To specify a seat:

To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and tap "Next." A seating map will appear. Please note that some seats are excluded.
Refunds

Your booked seats will be displayed. Check the box next to the seat fo which you would like a refund, and then tap "Next." On the following page, select "Refund" to complete the refund process.

Notes: A handling charge applies to refunds.
When changing seats, check all the seats that are to be changed.

Change and Refunds Limited Express Ticket

搜尋您想乘坐的浪漫特快後購買特快車票，並使用訂位功能進行劃位。
請依序操作
使用信用卡支付車票費用。
列印畫面內容或備妥手機畫面，於登機時出示，以便作為訂位紀錄。
於車站售票櫃台或自動售票機購買普通車票或周遊券。
持普通車票及列印/手機畫面，於登機時出示，以便作為訂位紀錄。

您可於線上查空位狀況。


線上確認/註冊
付款方式	信用卡
購買期間	特快車票可於出發的1個月前開始購買。
乘坐列車的特快車票購票憑證	可以確認電子特快車票內容的智慧型手機等或列印的電子特快車票內容＋購買時所使用的信用卡
更改訂位	可於出發時間之前，改訂其他列車。
取消	每個座位需酌收100日圓的取消費。
所需車票	搭乘浪漫特快時須同時具備普通車票及特快車票。

注意事項

本網站於每天凌晨2:00到4:00關閉(日本標準時間)。此外，23:50到0:05(日本標準時間)的15分鐘無法使用信用卡。

富士山號僅於新宿和松田間行駛。（從御殿場線起訖的路段，僅能瀏覽空位狀況）。

訂位內容必須包含小田急線的車站，無法僅訂東京Metro地鐵的部分。
訂位內容必須包含小田急線的車站，無法僅訂箱根湯本線的小田原到箱根湯本的部分。

e-Romancecar使用條款

請依序操作

小田急電鐵株式會社的個人資料處理

小田急電鐵為使客戶和交易方放心使用本公司的服務，在小田急電鐵網站上公布了個人資料處理規定，並遵照本規定開展工作。
此外，本網站之外的小田急電鐵和小田急集團網站上所公布的個人資料處理，請確認各個網站的隱私政策等內容。

向使用本網站的客戶詢問的資料

小田急電鐵網站會收集使用「查詢路線及票價」和「小田急浪漫特快查詢空位」等內容的客戶個人資料，並透過本公司「e-Romancecar」進行線上預訂和購買。在小田急電鐵網站上收集的個人資料及其使用目的如下。

查詢路線及票價

「查詢路線及票價」將自動計算客戶想了解的小田急線、箱根登山線和東京地鐵千代田線的出發站前往到達站的轉乘列車以及到達沿線的公共設施和巴士站所需的時間和票價，並根據捜尋條件顯示轉乘途徑。使用簡易輸入將透過客戶終端機的GPS功能顯示附近的車站。本公司的「查詢路線及票價」採用的是Navitime Japan Co., Ltd.提供的服務。

收集的資料：出發站、到達站、捜尋類別、日期和時間、詳細條件、簡易輸入
使用目的：顯示捜尋過的轉乘列車，時間和票價。顯示歷史記錄資料。顯示附近的車站。

小田急浪漫特快查詢空位/預訂/購買

「小田急浪漫特快查詢空位/預訂」可以查詢客戶想要知道的小田急浪漫特快的出發站到到達站的空位情況，並在捜尋結果中進行預訂。本公司使用「e-Romancecar」進行線上預訂和購買。

收集的資料：出發站、到達站、乘車日期，出發/到達時間，成人/兒童人數
使用目的：顯示帶有捜尋的日期和時間、出發/到達時間、空位狀況、前後班次列車、預訂/購買按鈕。

小田急旅遊服務中心（意見/要求）小田急旅遊服務中心（意見/要求調查表）可能會根據您提供的意見/要求的內容與您聯繫。並將對本公司的意見和要求作為統計數據，用於今後的業務參考。

收集的資料：姓名、注音、郵遞區號、地址、電子郵箱、電話號碼、性別、年齡、意見/要求（2000字以內）
使用目的：透過電子郵件及電話/郵件進行聯繫答覆。將您的意見和統計數據用作今後的事業參考。

活動、促銷活動事務局等

小田急電鐵的活動和促銷活動事務局將對客戶參加登錄以及所登錄的資料進行確認、聯繫、諮詢和回答（透過電子郵件、電話、郵寄、傳真等方式）。

收集的資料：姓名、注音、郵遞區號、地址、電子郵箱地址、電話號碼、傳真號碼、性別、年齡、最近的車站以及其他問題的回答
使用目的：對參加活動、促銷活動、抽獎和研討會的登錄以及所登錄的相關資料，進行確認、聯繫、諮詢和回答（透過電子郵件、電話、郵寄、傳真等方式）。

關於cookie等自動收集客戶無法識別的資料

小田急電鐵網站運用localStorage（本地儲存）對使用查詢路線及票價服務，並運用cookie功能來對客戶查閱的頁面進行訪問分析和廣告效果評估。本地儲存和cookie是一種機制，當客戶使用網頁時，將瀏覽器和伺服器之間發送和接收的識別碼作為文本文檔的形式保存在客戶的智慧型手機、電腦或平板電腦上。在小田急電鐵網站上使用cookie的目的以及拒絕使用的方法如下。

查詢路線及票價所使用的本地儲存

小田急電鐵網站的客戶查詢路線及票價操作採用NAVITIME日本株式會社的捜尋技術，並運用本地儲存。
它用於保存捜尋條件和結果，而不保存其他數據。如不希望使用本地儲存，則可以選擇退出（拒絕使用）。但如果選擇退出，則將無法使用查詢路線及票價。

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SNS共享按鈕的Cookie

小田急電鐵網站採用Cookie在促銷活動網站上設置Twitter和Facebook分享按鈕，透過掌握共享按鈕的客戶使用趨勢來作為改進服務的參考。如果您不希望使用Twitter / Facebook Cookie，則可以選擇退出（拒絕使用）。選擇退出後該促銷活動的共享按鈕功能可能不起作用。

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訪問解析Cookie

小田急電鐵網站使用Google Analytics、Google Tag Manager和AudienceOne。從Google Analytics（分析）、Google Tag Manager和AudienceOne發行的第三方Cookie中收集客戶對網站的訪問狀態和瀏覽時間等訪問資料。還收集IP（網路協議）地址、瀏覽器類型、ISP（網路服務提供商）、參照/結束頁面、操作系統、日期/時間戳以及點擊流數據等特定資料。此類資料可從站點管理和客戶行為趨勢的角度作為服務改進的參考。考慮到隱私、不將客戶行為資料用於特定的個人識別。Cookie資料由Google隱私權政策進行處理。
如果您不希望使用訪問分析，則可以選擇退出（拒絕使用）。可以在Google的選擇退出連結中使用加載項來阻止Google Analytics JavaScript（ga.js，analytics.js，dc.js）和Google跟蹤代碼管理器向您發送有關網站操作的資料。另外，請進入下面的退出頁面進行設置，以防止將數據發送到AudienceOne。

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個性化廣告Cookie

小田急電鐵網站採用客戶對網站的訪問分析數據來顯示客戶感興趣的廣告，和Yahoo! JAPAN、Google DoubleClick Ad Exchange、Facebook、Instagram、LINE、MarketOne、Cloudflare等廣告發行公司進行資料共享。此外，每個廣告發布商為了顯示個性化廣告，都會發布第三方Cookie來收集客戶資料。
個性化廣告又稱為重新定位和再行銷，是透過客戶瀏覽內容的行為來預測客戶的興趣，並在客戶使用外部網站時顯示的廣告。客戶瀏覽小田急電鐵網站後，將根據客戶的瀏覽資料在相關搜尋結果中顯示廣告，或者在外部站點上顯示小田急電鐵的廣告。

關於使用Google廣告

如果您希望停止客戶重新定位和再行銷等個性化廣告時，則可從下列連結中選擇退出（拒絕使用）第三方廣告公司或廣告網路的個性化廣告顯示。這樣，客戶在其他網站的行動履歷（頁面瀏覽等）將不會反映在外部廣告中。但選擇退出之後廣告投放本身並不會停止。

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