Odakyu Sightseeing Service Center

Odakyu Sightseeing Service Center is a Japan National Tourism Organization-authorized information center specifically for foreign visitors. When you arrive in Shinjuku from the airport, please pay us a visit. We have tourist information relevant to Hakone, one of Japan's best-known onsen (hot spring) areas, delicious foods, popular souvenirs, and much more. We can also inform you of the convenient and economical Freepass to help reduce your travel budget.
There is also an Odakyu Sightseeing Service Center at Odawara Station. Staff are always on hand to provide information in English, Chinese and Korean. Depending on the day, we also have staff who speak Thai, so please contact us.

We offer extensive information on sightseeing in Japan.

  • Odakyu Sightseeing Service Center, Shinjuku


    • Issuing Odakyu "Romancecar" Limited Express Tickets
    • Issuing Freepasses and coupons such as the Hakone Freepass, Fuji Hakone pass,Enoshima-Kamakura Freepass, Enoshima 1 Day Passport, Tanzawa-Oyama Freepass, Ito-kanko Freepass, Minami-Izu Freepass, and the Hakone Kowakien Yunessun Hot Spring coupon
    • Information on transport facilities and sightseeing spots
    • Hotel and ryokan reservation (please pay Sightseeing Service Center accommodation fees)
    • Highway Bus ticket sales: Shinjuku - Fuji area (Chuo Highway Bus), Hakone, Gotemba, Hakone Togendai (Odakyu Hakone Highway Bus)
      • *Accepted credit cards: We accept Visa, MasterCard, American Express, and China UnionPay.
    • Please reserve and purchase "Romancecar" Limited Express tickets at the "e-Romancecar" website. You can buy tickets of up to 8 persons at e-Romancecar.

    Information regarding sightseeing in Japan

    • We have information pamphlets in English, Traditional Chinese, Simplified Chinese, Korean, and Thai (one part only) regarding popular tourist attractions in Tokyo, as well as sightseeing spots on the Odakyu Line, such as Hakone, Enoshima-Kamakura, and Tanzawa-Oyama.


    1st floor (Ground Floor), Odakyu Railway Shinjuku Station West Exit


    Opening hours

    08:00 - 18:00

    Year round
    Operated by
    Odakyu Electric Railway Co., Ltd.
    Licensed agent No.


    Permanent staff
    English, Chinese and Korean-speaking staff are permanently available.
    • *Thai and Russian-speaking staff are also present. Please contact us.
    English, Traditional Chinese, Simplified Chinese, Korean, Thai (Spanish, French: Hakone Freepass only)
  • Odakyu Sightseeing Service Center, Odawara


    • Sales of train tickets, Odakyu "Romancecar" Limited Express tickets, the Hakone Freepass, and the Fuji Hakone Pass.*
      • *Fuji Hakone Passes for departure from Shinjuku are not available for sale at Odawara Station.
    • We offer sightseeing and transport information in English, Chinese and Korean.


    Next to the Odakyu Line counter in Odawara Station


    Opening hours

    08:30 - 18:00 (year-round)


    Permanent staff
    English, Traditional Chinese, Simplified Chinese, Korean, Thai (Spanish, French: Hakone Freepass only)

Odakyu Sightseeing Service Centers are tourist information centers authorized by the Japan National Tourism Organization (JNTO) to support travelers who are visiting Japan from abroad. We offer information on sightseeing on the Odakyu Line, as well as for tourism throughout Japan.

Frequently Asked Questions (FAQ)

The Sightseeing Service Center receives many questions every day.
Below are some of the most common inquiries. Please use these to assist your trip.

What souvenirs are popular?

For Japanese-style foods, "wagashi" (Japanese sweets) are popular. Beautiful wrapping paper with Japanese designs are also popular.

What should I do if there is something I cannot eat for religious reasons, etc.?

Please notify us in advance so that the hotel or ryokan can make necessary arrangements for your meals.

Is it difficult to reserve observation deck seats on the Odakyu Limited Express "Romancecar"?

The "e-Romancecar" online reservation and purchasing service can be used to reserve Romancecar seats, and to purchase reserved-seat tickets and passenger tickets. (https://www.web-odakyu.com/e-romancecar/)
If you are not able to use the e-Romancecar service for reservations, please contact us by e-mail. (welcome@odakyu-dentetsu.co.jp

Can meals be eaten in hotel rooms?

For customers who prefer a private room, we are able to refer you to ryokans with room service, as well as hotels with family baths.

Where can I buy the Fuji Hakone Pass?

The Fuji Hakone Pass, which allows you to obtain discounts on travel in the Hakone and Lake Kawaguchi areas, is available for purchase from the following:
The Fuji Hakone Pass can be purchased at the Odakyu Sightseeing Service Centers in Shinjuku and Odawara. However, please note that Fuji Hakone Passes for departure from Shinjuku are not available for sale at Odawara Station. Fuji Hakone Passes for departure from Odawara can be purchased at either location.
Please consider this for use on your travels.

Popular sightseeing spots recommended by the Sightseeing Service Center

Open-air hot spring baths with views of Mt. Fuji

Open-air hot spring baths with views of Mt. Fuji, or of inspirational scenery in Japan, are very popular. People are now more knowledgeable about the quality and benefits of spring water. The hot spring day-trip to "Tenzan Tohji-kyo" is also highly popular.

Hakone Sightseeing Cruise

We are very proud of the Hakone Sightseeing Cruise, which is enormously popular with visitors to the lake Ashinoko. The view of Mt. Fuji and the seasonal scenery that can be enjoyed from the deck are exceptional.

Delicious ramen restaurants

We are often asked about ramen restaurants. There are many delicious ramen restaurants in Shinjuku, so please just ask our staff.