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Odakyu Sightseeing Service Centers

  • Q1

    What are the Odakyu Sightseeing Service Centers?

    A1

    Odakyu Sightseeing Service Centers provide tourism information for foreign travelers and are conveniently located at the West and South Exits of Odakyu Shinjuku Station. Stop by to get information about Hakone, one of Japan’s most famous hot spring areas, Enoshima and Kamakura with their rich history and nature, and other travel information. They also sell Discount Passes, can assist with reserving and purchasing limited express Romancecar seats, provide temporary baggage holding services (only at Shinjuku west) and offer various information helpful to travelers.

    Odakyu Sightseeing Service Centers

  • Q2

    What languages are spoken at the Odakyu Sightseeing Service Centers?

    A2

    Shinjuku west: The office is regularly staffed with English and Chinese speakers. German, Korean, Russian and Thai speakers are also available.
    Shinjuku south: The office is regularly staffed with English and Chinese speakers.
    Odawara: The office is regularly staffed with English speakers, and Chinese speakers are also available.

  • Q3

    What credit cards do you accept?

    A3

    · We accept Visa, MasterCard and American Express at Odakyu Sightseeing Service Center, Shinjuku west and Odawara. You can also pay with China UnionPay.
    · Odakyu Sightseeing Service Center, Shinjuku South Exit: Only VISA, MasterCard and American Express.

Ticket vending machines

  • Q1

    Do ticket vending machines accept only cash?

    A1

    In addition to cash, you can use an IC card (PASMO/Suica) or any of the following credit cards at ticket vending machines: American Express, Diners Club, JCB, MasterCard and Visa.

  • Q2

    I cannot figure out how to use the ticket vending machine to buy a ticket to Hakone-Yumoto. Can you help me?

    A2

    On the screen, tap “Transfer Ticket” to display transfer stations, and then select “Via ODAWARA.” Next find the fare to your destination (Hakone-Yumoto) from the fare chart above the ticket vending machine, tap the corresponding fare on the ticket vending machine and pay the amount displayed.

    Purchasing a Transfer Ticket

Discount Passes

  • Q1

    Where can I buy Discount Passes and tickets?

    A1

    The Hakone Freepass, the Enoshima-Kamakura Freepass, the Tanzawa-Oyama Freepass and tickets for Odakyu Lines can be purchased from ticket vending machines at stations. Passes such as the Hakone Kamakura Pass and the Fuji Hakone Pass cannot be purchased from a ticket vending machine and some passes are available only at Odakyu Sightseeing Service Centers.

    · Click here for details about passes and purchase locations.
    · For travel packages including accommodations, see Odakyu Travel (external link).
    · Click here for ticket vending machine purchases.
    · Click here for the Odakyu Sightseeing Service Centers.

  • Q2

    How long are Discount Passes valid?

    A2

    Discount Passes and other excursion passes are valid from 1 to 3 days depending on the pass purchased. The date of purchase is considered the first day of the period of validity, regardless of the actual time of purchase. In the case of a 2-day Hakone Freepass, for example, the period of validity ends after the last train/bus service on the following day. Please note that 2 days does not mean 48 hours.

  • Q3

    Where can I buy a Fuji Hakone Pass?

    A3

    The Fuji Hakone Pass is a discounted excursion pass available only for visitors to Japan for visiting the popular Hakone and Fuji Five Lakes areas. The pass has two types, one departing from Shinjuku and the other from Odawara. The Fuji Hakone Pass departing from Shinjuku can be purchased from the Odakyu Sightseeing Service Center, Shinjuku west, and the Fuji Hakone Pass departing from Odawara can be purchased from there or the Odakyu Sightseeing Service Center, Odawara.

    The Fuji Hakone Pass departing from Shinjuku:
    Includes an excursion pass for the Hakone and Fuji Five Lakes areas, a one-way ticket on Odakyu Lines between Shinjuku and Odawara, and a one-way ticket on the Chuo Highway Bus between Shinjuku and Lake Kawaguchi. Valid for 3 days. Adults: 8,000 yen, children (6–11): 4,000 yen. Available only at the Odakyu Sightseeing Service Center, Shinjuku west.

    The Fuji Hakone Pass departing from Odawara:
    Includes an excursion pass for the Hakone and Fuji Five Lakes areas departing from Odawara Station. Valid for 3 days. Adults: 5,650 yen, children (6–11): 2,820 yen. Available at two locations: the Odakyu Sightseeing Service Center, Shinjuku west, and the Odakyu Sightseeing Service Center, Odawara.

    Note: The Fuji Hakone Pass departing from Shinjuku is not available for purchase from the Odakyu Sightseeing Service Center, Odawara.
    Fuji Hakone Pass
    Odakyu Sightseeing Service Center

  • Q4

    Can I use the Hakone Freepass to ride the Odakyu Lines?

    A4

    The Hakone Freepass departing from Shinjuku includes a round-trip ticket for use between Shinjuku and Odawara. However, the Hakone Freepass departing from Odawara does not include a ticket on the Odakyu Lines and therefore a ticket must be purchased separately to ride the Odakyu Lines. Other Discount Passes departing from an Odakyu station include round-trip passage from the departing station to Odawara Station. To ride the Romancecar, a limited express ticket must be purchased separately regardless of the Discount Pass.

    Hakone Freepass

  • Q5

    Where can I buy a Odakyu Tokyo Metro Pass?

    A5

    The Odakyu Tokyo Metro Pass is a Discount Pass allowing unlimited rides on all Tokyo Metro lines and between Shinjuku and Yoyogi-Uehara Stations on the Odakyu Lines, and including a round-trip ticket for the Odakyu Lines. Also receive special treatment and discounts at many tourist locations, restaurants and more in Tokyo when you show your pass. The pass is valid for only 1 day and the price depends on the departing station on the Odakyu Lines. Purchase can be made from ticket vending machines and station windows at Odakyu Line stations (excluding between Shinjuku and Yoyogi-Uehara Stations) and at most Odakyu Travel offices. Contact a station staff member at an Odakyu Line station window for further details.

Odakyu Limited Express Romancecar

  • Q1

    What is the difference between the Odakyu Limited Express Romancecar and the Express Train?

    A1

    On the Limited Express Romancecar, all seats are reserved, and it takes about 75 minutes to travel between Shinjuku and Hakone-Yumoto. In addition to a regular passenger ticket, a limited express ticket is required to board. On other trains, including Rapid Expresses and Expresses, there is standing space with few seats. While seating is not guaranteed, only a regular ticket is required to board. The ride between Shinjuku and Hakone-Yumoto takes about two hours.

    About the Romancecar

  • Q2

    Is there an extra charge for observation deck seats on the Romancecar? Which cars have observation deck seats?

    A2

    No, just the ordinary fare applies (regular ticket + limited express ticket). There are 16 panorama view seats located at the front and 16 at the rear of the 70000 series GSE and 50000 series VSE trains. Because of the limited number of seats, we recommend purchasing your seat early. Limited express seats become available for purchase at 10 a.m. one month before the departure date, and observation deck seats can be reserved if not yet taken.

    Online purchases of limited express tickets

  • Q3

    What tickets do I need to board the Romancecar?

    A3

    To board the Romancecar, a Limited Express Ticket (with seat reservation) in addition to a regular ticket to your destination is needed. In place of a regular ticket, a Discount Pass or an IC Card (PASMO or Suica) can also be used. See here for details on using the Odakyu Limited Express Romancecar.

  • Q4

    When entering the ticket gate to ride the Romancecar, which ticket do I use?

    A4

    Pass through as normal (do not use the limited express ticket). You can use a regular ticket, a Discount Pass, or scan an IC card such as a PASMO or a Suica.

    Riding the Romancecar

  • Q5

    Can limited express tickets be reserved?

    A5

    Limited express tickets can be reserved or purchased starting at 10 a.m. one month before the departure date. Reservations and purchases can be made at station windows and ticket vending machines at stations on Odakyu Lines and online at e-Romancecar.

    Riding the Romancecar

  • Q6

    Can I change a purchased limited express ticket or get a refund?

    A6

    Changes and refunds for limited express tickets can be made only before the departure time. Please be careful as no changes or refunds will be made for limited express tickets once the departure time has passed. A handling fee of 100 yen (400 yen for VSE saloon seats) applies to limited express ticket refunds. Train changes for purchased limited express tickets can be made only to trains with available seating. Contact a station staff member for further details.

  • Q7

    What happens if I miss the Romancecar?

    A7

    We regret to say that changes to other trains and refunds are not available once the train has departed. Please ensure you do not miss the train. Changes can be made to another train before the departure time if there is available seating. Contact a station staff member for further details.

  • Q8

    Where can I buy a Romancecar bento?

    A8

    Bentos can be purchased from the onboard cart when available (some trains do not offer on-board purchases). Check the Romancecar timetable for details.

    Food and Drink

  • Q9

    Is there food and beverage service onboard the Romancecar?

    A9

    Onboard cart service and vending machines provide food and beverages, though offerings differ by car.

    Food and Drink

  • Q10

    Is there luggage space on the Romancecar?

    A10

    The interior layout differs by train. The GSE has space to store large luggage and space under the seats to store smaller items. The EXEα is equipped with a luggage area designed specifically for suitcases. The EXE, EXEα, MSE and VSE have an overhead shelf for carry-on luggage.

    Romancecar Lineup

Sightseeing Information

  • Q1

    Where can I find detailed information about Hakone?

  • Q2

    Where is the Busta Shinjuku (Shinjuku Expressway Bus Terminal)?

  • Q3

    How do you get from Hakone to the Fuji area?

    A3

    It is possible to travel from the Hakone area to the Fuji (Lake Kawaguchi) area by bus via Gotemba. From Sengoku in Hakone, it takes approximately 25 minutes to Gotemba on the Odakyu Hakone Highway Bus, and then it is approximately 75 minutes to Lake Kawaguchi on the Fujikyu Bus. The Fuji Hakone Pass can be used for this route. If using the Hakone Freepass or the Hakone Kamakura Pass, the interval to Gotemba is covered and the fare to Lake Kawaguchi is 1,510 yen. If traveling from Togendai in Hakone to Gotemba, it takes approximately 35 minutes on the Odakyu Hakone Highway Bus, and the fare is 1,020 yen. Reservations are not needed when using these passes.

    Route from the Hakone area to Mt. FujiRoute from the Hakone area to Mt. Fuji
    Fuji Hakone Pass

Others

  • Q1

    Are there coin lockers at Shinjuku?

    A1

    Coin lockers can be found inside the ticket gate and in the station. For larger belongings, the Baggage Services at the Odakyu Sightseeing Service Centers is a convenient option.

    Baggage Services

  • Q2

    Where can I buy a PASMO?

    A2

    They are available for sale from ticket vending machines at stations on Odakyu Lines.

    How to Purchase Tickets

  • Q3

    What are the age ranges for children and adult fares?

    A3

    Adult fares are for 12 and older, and children fares are for the ages of 6 to 11. Children under 6 ride free. Please note that even children under 6 require a child’s regular ticket and a child’s limited express ticket for the Romancecar if using a separate seat.

  • Q4

    Can I bring a small animal, such as a dog or cat, onto the train?

    A4

    Animals contained in a carrier within set dimensions can be brought aboard. The carrier must have a length no greater than 70 centimeters, a total length + width + height of 90 centimeters, and a maximum weight of 10 kilograms.

  • Q5

    Can I bring a bicycle onto the train?

    A5

    There is no baggage fee for doing so, but the bicycle must either be disassembled or folded and placed into a bicycle bag and may not disturb or trouble other passengers.

  • Q6

    I lost something. Where should I go to find it?

    A6

    Contact a station staff member for items lost on Odakyu Line trains or stations. A computerized system is used to track lost belongings.

    Lost and Found

  • Q7

    Is there a time limit on the Wi-Fi connection?

    A7

    There is a three-hour time limit per session.