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Using the e-Romancecar Platform

Using the e-Romancecar Platform

Step by Step

Find a Seat

  • Find a Seat STEP 01

    STEP 01

    With your browser open to the e-Romancecar website, click "Seat availability / Book / Purchase."

  • Find a Seat STEP 02

    STEP 02

    Set your search criteria (such as the date/time and number of seats) and click "Check seat availability."

  • Find a Seat STEP 03

    STEP 03

    The available trains and seats matching your search criteria are displayed.

  • Find a Seat STEP 03
    1. 1Train name (type)1
    2. 2Seat availability2
      ○: Seats available
      △: Only a few seats remaining
      ×: Fully booked
      (front panorama) (○○seats): Number of seats remaining
      (private booth for 4) (○boxes):
      Number of boxes remaining

1. Train name (type)

  • GSE: (70000 series)

    GSE: (70000 series)
    Carriages with observation deck seats.

  • (VSE): VSE (50000 series) Carriages with observation deck seats/saloons.

    (VSE): VSE (50000 series)
    Carriages with observation deck seats/saloons.

  • (MSE): MSE (60000 series)

    (MSE): MSE (60000 series)

  • (EXE): EXE (30000 series)

    (EXE): EXE (30000 series)

2. Seat availability

  • standard seat

    standard seat

  • (front panorama) (rear panorama)

    (front panorama)
    (rear panorama)

  • private booth [4 per.]

    private booth [4 per.]

Find a Seat

  • Find a Seat STEP 01

    STEP 01

    With your browser open to the e-Romancecar website, tap "Select a Seat, Book and Purchase"

  • Find a Seat STEP 02

    STEP 02

    Set your search criteria (such as the date/time and number of seats) and tap "Check seat availability."

  • Find a Seat STEP 03

    STEP 03

    The available trains and seats matching your search criteria are displayed. If you see a desired seat, tap "Next" further below to purchase it.

Purchase

  • Purchase STEP 01

    STEP 01

    After you have found a seat, select the train name.

  • Purchase STEP 02

    STEP 02

    Select your desired seat type, car number, window or aisle seat preference and whether to purchase or reserve the seat.

    Next, check "Agree" after reading the Terms of Use if you agree with the content. By checking "Agree", you are regarded as having agreed to the content of the Terms of Use.

  • Purchase STEP 02

    To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and click "Next." A seating map will appear. Please note that some seats are excluded.

    To change the car number being displayed, simply specify the desired number. Most seats can be selected this way up to 45 minutes before departure.

  • Purchase STEP 02
  • Purchase STEP 03

    STEP 03

    To purchase your seat, enter your telephone number and email address, your credit card information, and the name on the credit card (Latin alphabet only), click “Purchase.”

    Security code:

  • Purchase STEP 03
  • Purchase STEP 04

    STEP 04

    Confirmation of purchase will be displayed.

    Print out this page and take it and the credit card used to make your purchase when boarding the train.

    If using a smartphone, show proof of purchase from the "Confirmation of reservation" webpage.

Purchase

  • Purchase STEP 01

    STEP 01

    After you have found a seat, select the train name.

  • Purchase STEP 02

    STEP 02

    Select your desired seat type, car number, window or aisle seat preference and whether to purchase or reserve the seat.

    Next, check "Agree" after reading the Terms of Use if you agree with the content. By checking "Agree", you are regarded as having agreed to the content of the Terms of Use.

  • Purchase STEP 02

    To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and tap "Next." A seating map will appear. Please note that some seats are excluded.

    To change the car number being displayed, simply specify the desired number. Most seats can be selected this way up to 45 minutes before departure.

  • Purchase STEP 02
  • Purchase STEP 03

    STEP 03

    To purchase your seat, enter your telephone number and email address, your credit card information, and the name of the credit card (Latin alphabet only), tap “Purchase.”

    Security code:

  • Purchase STEP 03
  • Purchase STEP 04

    STEP 04

    Confirmation of purchase will be displayed.

    Print out this page and take it and the credit card used to make your purchase when boarding the train.

    If using a smartphone, show proof of purchase from the "Confirmation of reservation" webpage.

Refunds and Changes

  • Refunds and Changes STEP 01

    STEP 01

    With the website open, enter the telephone number and e-mail address used when placing your reservation, and select "Confirm booking."

    (The telephone number and e-mail address used at the time of booking are needed for authentication.)

  • Refunds and Changes STEP 02

    STEP 02

    A list of your reservations will be displayed. From the link below the purchase details, select "Refund" or "Change."

  • Refunds and Changes STEP 03

    STEP 03

    Making a change to a booking

    Enter search conditions (date/time of travel, train section, number of seats) and select "Find a seat." From this point on, the operation is the same as when you first booked the seat.

  • Refunds and Changes STEP 03

    Seats can also be selected from the seating map if you change your train.

    To specify a seat:

    To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and click "Next." A seating map will appear. Please note that some seats are excluded.

    To change the car number being displayed, simply specify the desired number.

    Most seats can be selected this way up to 45 minutes before departure.

  • Refunds and Changes STEP 03
  • Refunds and Changes STEP 03
  • Refunds and Changes STEP 03

    Refunds

    Your booked seats will be displayed. Check the box next to the seat for which you would like a refund, and then click "Next." On the following page, select "Refund" to complete the refund process.

    Notes: A handling charge applies to refunds.
    When changing seats, check all the seats that are to be changed.

  • Refunds and Changes STEP 03
  • Refunds and Changes STEP 03

Refunds and Changes

  • Refunds and Changes STEP 01

    STEP 01

    With the website open, enter the telephone number and e-mail address used when placing your reservation, and select "Confirm booking."

  • Refunds and Changes STEP 02

    STEP 02

    A list of your reservations will be displayed. From the link below the purchase details, select "Refund" or "Change."

  • Refunds and Changes STEP 03

    STEP 03

    Making a change to a booking

    Enter search conditions (date/time of travel, train section, number of seats) and select "Find a seat." From this point on, the operation is the same as when you first booked the seat.

  • Refunds and Changes STEP 03

    Seats can also be selected from the seating map if you change your train.

    To specify a seat:

    To specify your exact seat, check "Select seats in the carriage you selected using a seating map" and tap "Next." A seating map will appear. Please note that some seats are excluded.

  • Refunds and Changes STEP 03
  • Refunds and Changes STEP 03
  • Refunds and Changes STEP 03

    Refunds

    Your booked seats will be displayed. Check the box next to the seat fo which you would like a refund, and then tap "Next." On the following page, select "Refund" to complete the refund process.

    Notes: A handling charge applies to refunds.
    When changing seats, check all the seats that are to be changed.

  • Refunds and Changes STEP 03
  • Refunds and Changes STEP 03